Education Edition
Student enquiries, gift-officer support and record quality, configured for your institution.
The fit.
- Best for
- Institutions on Salesforce Education Cloud
- Typical go-live
- 5 to 8 weeks
Built to order in your org. Not a template.
Priced per agent
Simple / Standard
- Student Enquiry (Education variant)
- $13,500 / $27,000 USD
- Advancement / Gift Officer
- $6,500 / $11,500 USD
- Data Steward
- $5,000 / $10,000 USD
Why this pack.
Recruitment and advancement teams face peaks they cannot staff for. These agents are configured for Education Cloud's data model and your programs, with strict guardrails for student-facing conversations.
What you get.
- Student Enquiry, the Education variant of Service Agent Accelerator, answers program, admissions and deadline questions from approved content, captures enquiries and books advisor time. It never makes admission decisions.
- Advancement / Gift Officer prepares visit briefings, portfolio prioritization and stewardship nudges.
- Data Steward proposes learner, alumni and donor duplicate merges for approval, with recovery steps documented. Native merge recovery depends on the losing record still being in Salesforce's Recycle Bin and may require restoring relationships.
Choose the agents you need.
Each agent is scoped and priced individually. Simple and Standard prices are shown below; Complex is quoted after the Readiness Assessment.
- Student Enquiry (Education variant)
Simple / Standard: $13,500 / $27,000 USD
- Advancement / Gift Officer
Simple / Standard: $6,500 / $11,500 USD
- Data Steward
Simple / Standard: $5,000 / $10,000 USD
Included.
- Discovery and fit report
- Configuration to your programs, content and processes
- Sandbox testing with adversarial cases
- Limited first week
- Training
- 30 days of support
Prerequisites.
These requirements cover the complete pack. We confirm which apply to your chosen agents and wave before you sign.
- Service Cloud with Omni-Channel
- Enterprise, Performance or Unlimited Edition with Salesforce Foundations or an Agentforce 1 Edition; required add-ons depend on the actions used.
- Agentforce licensing for customer-facing agents (per your Salesforce agreement)
- Salesforce Knowledge (Lightning Knowledge) with cases linked to articles, and resolution notes, emails or transcripts on resolved cases
- A website for Messaging for In-App and Web, or an Experience Cloud site
- Agent Assist add-on: Email-to-Case or Messaging, a written tone guide and policy rules (we help make them checkable); Agentforce for Service if you want to use native Service Replies
- Education variant: Education Cloud with recruitment and admissions (or Leads and Contacts for enquiries); optional Salesforce Scheduler or a booking tool linked to Salesforce
- Optional: Data Cloud, Einstein Knowledge Creation, Slack
- Education Cloud or Nonprofit Cloud with the fundraising data model in use (gifts, commitments, opportunities)
- Agentforce enabled with Employee agents, and entitlements for chat actions
- Portfolios assigned in Salesforce (relationship manager, opportunity owner or portfolio object)
- Optional: Philanthropic Research data, wealth-screening results already in Salesforce, Slack
- Agentforce enabled with Employee agents, and entitlements for chat actions (the Console and scheduled scans use no Flex Credits)
- Optional: Data Cloud (adds identity-resolution matching), Slack (weekly digest and approvals)
What you pay.
- What you pay Salesforce
- Agentforce entitlements, Flex Credits and customer-facing Agentforce licensing, billed by Salesforce
- What you pay anyone else
- Nothing for these agents.
- What you pay Arkeforce
- The agent or wave prices above, fixed before we start.
Start with one job.
We’ll agree which agents fit, what comes first and the price before we start.