Wave 01
Inside first
Misrouted cases and missed SLAs
- Case Triage & Routing
Simple / Standard: $6,500 / $11,500 USD
- SLA & Escalation Watch
Simple / Standard: $5,000 / $10,000 USD
- Simple wave
- $10,500 USD
- Standard wave
- $19,500 USD
§01Packs
Service Excellence Pack
Triage, knowledge, SLAs and coaching first. A tested customer-facing Service Agent when you are ready.
§02At a glance
The fit.
- Best for
- Service Cloud teams handling a steady case volume who want to deflect, route and resolve better
- Typical go-live
- Start with the internal agents in 4 to 6 weeks, then add the rest in waves
Built to order in your org. Not a template.
Fixed price, USD
First wave: Inside first
- Simple wave
- $10,500
- Standard wave
- $19,500
§03The problem
Why this pack.
Salesforce's customer-facing Service Agent depends on the knowledge, routing and escalation behind it. This pack addresses triage, knowledge, SLAs and coaching first, then launches the customer-facing agent with sandbox testing and a limited rollout.
§04Fixed scope
Choose your starting wave.
Each wave is its own fixed price. Every agent after the first in a wave is 20% less. Add-ons are full price.
Wave 02
Quality loop
Inconsistent answers and missing articles
- Case Coaching
Simple / Standard: $6,500 / $11,500 USD
- Knowledge readiness only
$8,500 USD
- Simple wave
- $15,000 USD
- Standard wave
- $20,000 USD
Wave 03
Go customer-facing
A tested launch of Salesforce's Service Agent on your channels
- Service Agent Accelerator
Simple / Standard: $13,500 / $27,000 USD
- Agent Assist add-on
$7,000 USD
- Simple wave
- $20,500 USD
- Standard wave
- $34,000 USD
The Standard launch includes knowledge readiness. If you bought it in the Quality loop wave, $8,500 USD comes off the Standard launch price.
§05Delivery
Included.
- Discovery and fit report
- Configuration to your case model, queues and policies
- Sandbox testing with adversarial cases
- Limited first week
- Agent and supervisor training
- 30 days of support per wave
§06Before we start
Prerequisites.
These requirements cover the complete pack. We confirm which apply to your chosen agents and wave before you sign.
- Service Cloud with cases as your main work item
- Enterprise, Performance or Unlimited Edition with Salesforce Foundations or an Agentforce 1 Edition; required add-ons depend on the actions used.
- Agentforce enabled with Employee agents, and entitlements for AI classification
- Omni-Channel routing (queue-based or skills-based), or we set up basic queue routing as part of the Complex tier
- Optional: Einstein Case Classification, Slack (daily triage digest)
- Service Cloud
- Agentforce enabled with Employee agents, and entitlements for case scoring
- Case conversations stored in Salesforce (Email-to-Case, Messaging, case comments or transcripts)
- A written QA standard, even an informal one; a role hierarchy or team field that shows who reports to whom
- Optional: Slack (weekly digest to leads), Service Cloud Voice transcripts
- Entitlement Management with milestones, or reliable SLA due-date fields on Case
- Agentforce enabled with Employee agents, and entitlements for chat actions (scoring and alerts use no Flex Credits)
- Omni-Channel presence and skills, if you want availability-aware reassignment
- Optional: Slack (alerts and approvals)
- Service Cloud with Omni-Channel
- Agentforce licensing for customer-facing agents (per your Salesforce agreement)
- Salesforce Knowledge (Lightning Knowledge) with cases linked to articles, and resolution notes, emails or transcripts on resolved cases
- A website for Messaging for In-App and Web, or an Experience Cloud site
- Agent Assist add-on: Email-to-Case or Messaging, a written tone guide and policy rules (we help make them checkable); Agentforce for Service if you want to use native Service Replies
- Education variant: Education Cloud with recruitment and admissions (or Leads and Contacts for enquiries); optional Salesforce Scheduler or a booking tool linked to Salesforce
- Optional: Data Cloud, Einstein Knowledge Creation, Slack
- Flex Credit model required. If your org is on per-conversation pricing, talk to us first.
§07Three separate costs
What you pay.
- What you pay Salesforce
- Agentforce entitlements, Flex Credits and customer-facing Agentforce licensing, billed by Salesforce
- What you pay anyone else
- Nothing for these agents.
- What you pay Arkeforce
- The agent or wave prices above, fixed before we start.
§09Next step
Start with one job.
We’ll agree which agents fit, what comes first and the price before we start.